SAN JOSE, CA–(Marketwire – Feb 10, 2012) – AltiGen Communications, Inc. (
Coastline Housing is an independent, not-for-profit housing association that owns over 3,800 homes in Cornwall, United Kingdom. Coastline was established in 1998 to work in partnership with local people and organisations to provide a choice of good quality affordable housing options for their customers. By delivering efficient and effective services to those customers, they are building safe and thriving local neighbourhoods.
Nexus Open Systems, a Microsoft Gold Partner and AltiGen Business Partner, recently completed the deployment of both Microsoft Lync Server 2010 and AltiGen’s MaxACD contact centre solution for Lync. Nexus, established in 1998, is based in Exeter, in the heart of the South West of England. Nexus delivers computer network and technology solutions to companies and organisations of all sizes that require true technical expertise to meet their goals. The main goal of Nexus is to make their clients’ business more successful through better productivity, lower costs, greater competitiveness, and improved responsiveness and flexibility.
According to Mike Nicholas, Operations Director at Nexus Open Systems, “As a long time Microsoft business partner with extensive networking expertise, Microsoft Lync was an obvious choice to add to our portfolio in order to meet our customers’ evolving communications requirements. Because AltiGen’s MaxACD perfectly complements Microsoft Lync it delivers real value for our customers. A case in point is Coastline Housing, which needed a flexible communications solution for both its staff and call centre agents. Microsoft Lync and AltiGen MaxACD was the perfect solution for Coastline.”
AltiGen’s MaxACD Contact Centre for Lync provides a simple to deploy, simple to use, and simple to manage feature rich call centre for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting, are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.
“Nexus Open Systems is an ideal company to partner with,” said Paul Fullman, AltiGen’s VP of Sales for the EMEA region. “Their experience in delivering integrated voice and data networks makes Nexus Open Systems a natural choice for our customers wishing to deploy Microsoft Lync and AltiGen MaxACD contact centre solutions.”
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