April 13, 2011 09:00 AM Eastern Daylight Time 

HERNDON, Va.–(BUSINESS WIRE)–PingTone Communications continues to rank high in customer satisfaction
among existing customers, according to a recent survey by Mojo,
Marketing & Web Solutions.

“While we are not surprised to see what are PingTone’s highest Customer
Satisfaction Survey results since we began tracking customer
satisfaction metrics 6 years ago, the expertise and dedication of our
support team continues to exceed the expectations of our customers”

The 2010 survey which included over 290 customers, found that over 99%
expressed a high approval rating for PingTone’s hosted VoIP service. The
customer survey addressed three broad areas: overall satisfaction with
PingTone service (experience, quality, ROI, price), PingTone vs. the
Competition, and Likes / Dislikes / Recommendations with PingTone
service. Overall, existing customers are satisfied and continued to
provide praise for PingTone service and the Customer Support
organization.

Bill Smedberg, President commented, “We solicit customer feedback so we
can continually improve our service and support. It is gratifying to
hear positive customer comments, one in particular that we received
responded back with, ‘Downtime is almost zero, and compared to our last
carrier, the consistent uninterrupted service feels like a miracle.’
This comment is typical of what we are hearing from a number of hosted
VoIP ‘rescues’ (companies leaving their previous VoIP provider) that are
regularly migrating to PingTone based on our strong reputation for
reliability and support.”

“While we are not surprised to see what are PingTone’s highest Customer
Satisfaction Survey results since we began tracking customer
satisfaction metrics 6 years ago, the expertise and dedication of our
support team continues to exceed the expectations of our customers,”
said Robyn Smith, Vice President of Service Operations. Robyn also
commented, “Our goal in 2011 is to continue refining our customer
approach as their needs change, while continuing to distance ourselves
from our competition with superior customer service and a reliable
product. We continue to expand our support team with industry VoIP
experts who understand the importance of customer service, and ensuring
that the customer experience and satisfaction are our top priorities.”

About PingTone

PingTone Communications provides outsourced (hosted) VoIP services to
corporate, government and military customers in the United States and
internationally. Organizations capture all the new advantages of VoIP
technology without the complexity or expense of managing these systems
internally. Founded in 1999, the company is headquartered in Northern
Virginia. For more information, please visit www.pingtone.com.